Space, Systems, Life Expectancy, Service and Sustainability
Experiences are dependent on the environment, this is also the case for products. An exclusive visit to a Michelin - starred chef wouldn’t be the same without the right atmosphere, a perfume bottle wouldn’t be as premium without the elaborate packaging it is sold in. Too often we focus in on the product and its inherent properties and isolate it from its surroundings.
For this very reason, this design factor is critical. It reminds us that there are many different factors to address; the spatial context, the service system, and environmental conditions (for example refrigeration or air pressure).
We must also consider how the environment can interfere with the product experience. How can we mitigate the interference with the product itself? How can the product be made "tolerant" to interference?
What environments must the product interact with? What are the resulting demands on the product? Service processes, routine maintenance, repairs right through to the question of how long the product should function? and what happens with it after that? How will it be disposed or reintegrated into the system?
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-> More information on the methodology behind the 24 design factors